QuickBooks software training, support, and problem solving
Including strategies and information for a total small
Error Messages and Problems
Have a corrupt QuickBooks Data file? In most cases it can be fixed,
about your problem and we will recommend how
and where you can go to get your QuickBooks data repaired at a reasonable price.
Back to complete list of tips
that fills the gaps!
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My QuickBooks file has generated an error message, what does it mean?
Intuit provides a "knowledgebase" as your first free attempt at solving a technical issue.
Click here for a site that lists many error codes that occur within QuickBooks and describes
what needs to be done to correct the problem. Be sure to return to us, we not only
share with you QuickBooks solutions, we offer links to
third party software that work seamlessly with QuickBooks and save you effort. Also,
browse our "
smart stops on the web page
"for information that should be at every small business owners fingertips.
The Admin password has been forgotten
remove the password for about $65 and 1 week turn around time
or $150 for 24 hour turnaround. Or you can purchase a third party
software package to remove the current password. See our
third party software page for more information
For the greatest security, remember to have your employees
change passwords regularly.
See more about password set-up and deleting users .
One possible cause is if the user's computer
operating system is Microsoft® Windows XP, and the QuickBooks
shortcut or executable file (the file that is used to start an
application) is set to Windows compatibility mode for Microsoft
Windows® 95, Windows® 98, or Windows® Millennium Edition (ME).
To fix this problem:
>Right-click the QuickBooks program icon on your Microsoft Windows
Desktop, and then choose Properties. (Or, click the Microsoft
Windows Start button, choose Programs, then right-click the
QuickBooks shortcut, and then choose Properties.)
>Click the Compatibility tab.
>Clear the checkmark from the Run in compatibility mode option.
You should now be able to run QuickBooks without receiving the
If you are able to start QuickBooks and the
C=342 error occurs only in one company data file (test by
attempting to open the sample company that comes with QuickBooks),
you may have data damage in that file. If you do not have a
working backup file to restore, do not exasperate the problem
further by clicking on the file repeatedly, damaged files can be
repaired in most cases!
about QuickBooks Data File Recovery Repair
or call 800-216-0763 and we will have experts in
QuickBooks file recovery contact you.
Technical support for remote access ( WebEx 1-866-229-3239) is very good.
- We have found that removing the computer
and re-setting up the computer solves a litany of problems.
- Also, uninstalling the webex access
anywhere agent and visiting the website qbp.webex.com
(or qba.webex.com for Premier accountants editions) and
downloading the agent again takes a few minutes longer
(have the passwords available to the account and to the
computer). This will require you to add the remote computers to
your list again.
Click here for
more information on how remote access works
8 reasons to use our QuickBooks Help
Having difficulties with a webex remote access
session? Here is the technical support phone number
866-299-3239. Interested in more information about how Webex
remote access works with QuickBooks-
Customers/Vendors seem out of order or missing
from the list? First go to the customer, vendor, item, other name,
chart of accounts resort each list independently (be sure to click
"show all names" before resorting. (Resort can be found under the
edit menu in versions 05 and under the View menu in versions 2006
and later). Next Open a check, click in pay to the order of field,
Control + L
and from the account menu, select resort list. Next to a
verify and rebuild from the file menu > utilities.
RTP Patch Error
RTPatch Error. Old file not found. However, a file of the same
name was found. No update done since file contents do not match.
Which file caused this error leave the error on the screen
and look behind it to the update module to see the file listed.
Find out what the size, created date, modified date and location of this
file. (Write it down)
If the filename where the error occurs is either
QBInstanceFinder.dll or Addinmgr.dll, located in the c:\program
files\common files\intuit\quickbooks directory, please use refer
Knowledge Base article 315678 instead of the response below.
If the filename where the error occurs ends in an OCX or EXE
extension check your computer for viruses. If a virus is detected,
you may need to reinstall QuickBooks again after the virus is
If you do not have a virus and the error message persists, please
QuickBooks Technical Support and reference Knowledge Base
For other files: resolve the problem as follows
Search your hard disk for the file
for the file that caused the error and rename it. (For example, rename file.dll to file.old.) Reinstall QuickBooks over your current installation
(this will not affect your company data file): (Choose Reinstall
When prompted, enter your original Installation Key Code. Start
update Quickbooks again. When the update has been installed,
exit QuickBooks, restart your computer, and then restart
QuickBooks to verify that the program is functioning normally.
Test another data file to see if the same
problem occurs (use a sample company data), if not there is
probably some corruption in that file. Sometimes the rebuild
doesn't fix the file. While in the problem company file, open
the QBWin.log to see what is going on in that file. To
access that file press
Ctrl + 1 key for the product information screen. From within this
window press Ctrl + 2 for the tech help window. Click on the
open file tab, highlight the QBWin.log and click on open. Scroll
to the bottom of the file for information about the problem that
Restoring a recent backup is the easiest way to solve the problem. Before
you do so, move the current working copy to a different folder.
Then you can access both the damaged file and the restored file to
determine what transactions may need to be reentered.
If the restored file lacks a significant number
of transactions, consider purchasing a 3rd party utility that will
make it possible to download the missing activity from the damaged
file and import into the restored file.
We have heard that the following might be a
possible solution. If it is successful, please
Even after rebooting the dreaded hour glass pops up when you try to access an activity;
first try resorting all the choices under the list menu. Next create an .iif file selecting all choices for
export. Export then reimport the *.iif file. Then verify and rebuild.
Try disabling your antivirus software